From Indian Fields to Your Kitchen · Made with Tradition
From Indian Fields to Your Kitchen · Made with Tradition
From Indian Fields to Your Kitchen · Made with Tradition
FAQs
Frequently Asked Questions
Good grains deserve good answers.
Find answers to common questions about Ashwyo Organics, our grains, milling process, products, orders and delivery.
About Ashwyo Organics
What is Ashwyo Organics?
Ashwyo Organics is a premium Indian flour brand by EVYARA Lifestyle Pvt. Ltd., focused on carefully selected grains, traditional milling practices and transparent food processing.
What does “Gaon Se Ghar Tak” mean?
“Gaon Se Ghar Tak” means “From the village to your home.” It represents Ashwyo’s aim of bringing the character of traditional Indian grains and milling closer to modern households.
What makes Ashwyo different?
We focus on three things: carefully selected grains, thoughtful processing and transparency. We want customers to understand where their grain comes from and how it becomes flour.
Our Grains & Flours
What is Halna Wheat?
Halna is a traditional Indian wheat variety. Ashwyo Halna Wheat Atta is made from carefully selected Halna wheat for everyday Indian cooking.
What types of flour does Ashwyo offer?
Our collection includes traditional wheat varieties such as:
- Halna Wheat Atta
- Sharbati Wheat Atta
- Khapli Wheat Atta
- Bansi Wheat Atta
- Ashwyo Multigrain Atta
Our range may also include traditional grain flours such as Jowar, Bajra, Ragi, Barley, Maize and Besan.
What is Sharbati Wheat?
Sharbati is a well-known Indian wheat variety traditionally associated with central India. It is commonly used for making everyday wheat-based foods.
What is Khapli Wheat?
Khapli wheat is also known as Emmer wheat and is an ancient wheat variety with a long history of cultivation.
What is Bansi Wheat?
Bansi is a traditional Indian wheat variety that can be used to make everyday flour-based Indian foods such as roti and paratha.
Milling & Processing
How is Ashwyo flour processed?
Our process follows a carefully controlled journey:
Grain Selection → Cleaning → Milling → Quality Check → Packaging → Your Home
Does Ashwyo use stone milling?
Where specified for a particular product, Ashwyo uses traditional stone-milling principles. Please check the individual product page for the specific milling method.
Where do your grains come from?
Our grains are sourced according to the requirements of each variety. Specific sourcing information will be provided on the relevant product page and packaging where applicable.
How can I know how my flour was processed?
Ashwyo’s “Ashwyo Dikhata Hai” initiative is designed to make the processing journey more transparent. Product QR codes can take customers to relevant product and processing information.
Product Information
What ingredients are used?
The ingredients depend on the product. Single-grain flours are made from the respective grain, while multigrain products contain the specified grain blend.
What pack sizes are available?
Pack sizes depend on the product. Selected products may be available in:
1 KG | 5 KG | 10 KG
Available sizes will be displayed on the individual product page.
What is the shelf life of Ashwyo flour?
Shelf life varies by product and packaging. Please check the best-before/shelf-life information printed on the product packaging.
How should I store the flour?
Store flour in a cool, dry place away from moisture and direct sunlight. After opening, keep the package properly sealed or transfer the flour to a clean, airtight container.
Orders & Shopping
How can I place an order?
Select your preferred product, choose the available pack size, add it to your cart and proceed through checkout.
Can I order multiple products together?
Yes, you can add multiple eligible products to your cart and place them together as one order.
What payment methods are available?
Available payment options will be displayed during checkout and may include online payment methods supported by our payment partners.
Can I cancel my order?
Cancellation depends on the order status. Please contact us as soon as possible after placing your order. Once an order has been dispatched, cancellation may not be possible.
Shipping & Delivery
Where does Ashwyo deliver?
We deliver to eligible locations within our serviceable delivery areas. Availability may depend on the destination pin code.
How long does delivery take?
Orders are generally processed within [1–3 business days] and delivered within approximately [3–7 business days] after dispatch, depending on the location and logistics partner.
How can I track my order?
Once your order is dispatched, tracking information may be shared through email, SMS, WhatsApp or your order account, depending on the available service.
What should I do if my package arrives damaged?
Please take photographs of the package and product and contact our support team within [24/48 hours] of delivery. Keep the original packaging until the issue is resolved.
Returns & Refunds
Can I return a flour product?
Because flour and other food products are consumable items, returns may be subject to specific conditions. Damaged, incorrect or qualifying products may be eligible for replacement or refund according to our Return & Refund Policy.
Can I get a refund?
Eligible refunds are processed according to our Return & Refund Policy. Once approved, the refund is generally sent to the original payment method where possible.
Business Enquiries
Can I become an Ashwyo distributor?
Yes. We welcome enquiries from potential distributors. Contact us through our Business Enquiry form or WhatsApp.
Do you accept bulk orders?
Yes, bulk-order enquiries are welcome. Contact us with the required quantity, products and delivery location so our team can assist you.