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Return & Refund Policy

At Ashwyo Organics, we take care in selecting, processing and packing our products. We also want every order to reach you in good condition.

Because our products include food and flour products, returns may be subject to product-specific conditions.

1. Damaged or Incorrect Products

Please contact us if you receive:

  • A damaged product
  • An incorrect product
  • A missing product
  • A product with an issue that occurred during delivery

Please contact us within:

[24/48 hours] of delivery.

2. What You Need to Provide

To help us resolve the issue quickly, please provide:

  • Order number
  • Name and contact details
  • Photographs of the package
  • Photographs of the product
  • Description of the issue
  • Unboxing video, where available

3. Food Product Returns

For hygiene and food-safety reasons, opened or used food products may not be eligible for return unless the product is damaged, incorrect or otherwise qualifies for a replacement under our policy.

4. Replacement

Where an eligible issue is confirmed, Ashwyo Organics may provide:

A replacement product
or
An applicable refund

depending on the nature of the issue and product availability.

5. Refunds

If a refund is approved, it will generally be processed to the original payment method, where technically possible.

Refund processing time may depend on the payment provider or bank.

Estimated refund timeline: [3–7 business days after approval]

6. Non-Returnable Situations

A return or refund may not be applicable where:

  • The product has been opened or used without an eligible product issue
  • The product has been improperly stored
  • The product has been damaged after delivery due to customer handling
  • The customer has provided an incorrect delivery address
  • The request is made after the specified reporting period
  • The issue does not qualify under the applicable return conditions

7. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been dispatched, cancellation may no longer be possible.

Cancellation window: [Specify actual period]

8. Refund for Cancelled Orders

If an eligible order is cancelled before dispatch, the applicable refund will be processed according to the payment method and refund procedure.

9. Contact Us

For return or refund assistance:

Ashwyo Organics
A brand of EVYARA Lifestyle Pvt. Ltd.

Email: [Email Address]
WhatsApp: [WhatsApp Number]
Phone: [Phone Number]